PRIVACY POLICY
Last updated: August 17, 2026
Wooden Paddle Catering (“Wooden Paddle Catering,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, make a reservation, or use our catering and restaurant services.
1. INFORMATION WE COLLECT
We collect information you provide directly, including your name, email address, phone number, event details, delivery address, reservation details, and any message content you send us through our forms, email, text messages, or phone calls. We also collect information automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.
2. HOW WE USE INFORMATION
We use your information to respond to inquiries and quote requests, plan and deliver catering services, manage reservations, process payments, communicate about your event or visit (including via SMS and phone), send service updates and marketing communications you have consented to receive, improve our website and services, and comply with legal obligations.
3. SMS / TEXT MESSAGING
If you provide your phone number and opt in, we may send you recurring automated text messages related to your inquiry, quote, booking, reservation, or event. Message and data rates may apply. Message frequency varies. You can reply HELP for help or STOP at any time to cancel. Consent to receive text messages is not a condition of purchase.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
4. HOW WE SHARE INFORMATION
We share information only with service providers who help us operate our business (payment processors, hosting providers, email and SMS providers, scheduling and reservation tools), when required by law, or with your consent. We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. COOKIES AND TRACKING
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.
6. DATA RETENTION
We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. YOUR CHOICES AND RIGHTS
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR).
8. SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
9. CHILDREN
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.
10. CHANGES
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision.
11. CONTACT
Wooden Paddle Catering
16135 New Ave., Lemont, IL 60439
Email: catering@woodenpaddle.com
Phone: (630) 296-4674
